What is your class cancellation policy?
Super Duper Tennis reserves the right to cancel classes due to low enrollment. Cancellation decisions may be made up to the first week of classes. When possible, Super Duper Tennis will suggest an alternate class. If this is not possible, the class will be cancelled and a refund will be issued to the registrant.
PRIVATE & SEMI-PRIVATE CLASSES:
Super Duper Tennis has a 24 hour cancellation policy for all private / semi-private sessions. If a private / semi-private is cancelled less than 24 hours, it will counts toward your package paid. If a private / semi-private is cancelled 24 hours before or more, you can reschedule the session to another day / time that works for both parties. For example: if your child’s lesson starts at 9am Sunday, you must notify us before 9am on Saturday.
If you need to cancel your camp registration, you have until 48 hours prior to the first day of camp to notify Super Duper Tennis. You will receive a full refund, however, a $25 processing fee will be applied. If you cancel less than 48 hours before camp begins, we will not be able to offer you a refund or credit. For example: if the first day of camp starts at 9am Monday, you must notify us before 9am on Saturday.
What is your trial policy?
We do not offer trial classes for any group, private, semi-private or camp classes. We do, however, have a specific refund policy, which provides a similar option. You can enroll for the session, and if for some reason your child does not take to the class, you have until the 3rd class to withdraw and receive a full prorated refund. Our policy is structured as young children in a new environment, often take a couple of classes to get used to the sport, the other children, the coach and the surroundings. For example: If your child’s 3rd class is on Monday, you must notify us up until the start of the 3rd class (not after the 3rd class has begun on Monday), if you no longer want your child to continue. You will then receive a prorated refund, only paying for the three classes your child attended. The prorated refund will be sent via email and deducted from the credit card the registration was placed under.
What is your refund policy?
Refunds for any type class can only be given before the 3rd scheduled class. In this case, only the classes that have been held up to that date will be charged. For example: for a 8 week semester class, you have to request a refund before the start of the 3rd week of class.
PRIVATE & SEMI-PRIVATE CLASSES:
Refunds for any type class can only be given before the 2nd scheduled class. In this case, only the classes that have been held up to that date will be charged. For example: for a 5 week package of privates / semi-privates, you have to request a refund before your 2nd private lesson / semi-private lesson.
Super Duper Tennis will not offer prorated camp days. Please refer to our cancellation camp policy above.
What is your weather policy?
Unfortunately Super Duper Tennis cannot control the weather, but we will provide an end of season makeup instead.
Super Duper Tennis will use every reasonable effort to provide ample notice of such cancellations using either the phone number or email address provided upon registration. Notice may be given up to an hour before class time. It is at Super Duper Tennis' discretion whether a class be held or not and may be based on forecasts rather than current conditions. We will cancel a class if rain continues two hours before the start of classes. For example: If class time begins at 3pm and it is still raining at 1pm, we will cancel classes and you will be notified. However, if it stops raining at 12pm and does not continue, we will continue with classes and you will be notified.
In such cases a makeup class will be offered at the end of the season on the same day and time you initially signed up for. Should a class be canceled due to weather conditions 2 or more times in a single semester, a one class credit will be offered to be used toward a future semester (valid one year).
NOTE: If NYC public schools are closed due to inclement weather, program classes will be canceled. No makeup classes, credits, or refunds will be granted. Super Duper Tennis reserves the right to cancel program classes due to inclement weather during days public schools are not in session. If NYC public schools are open and an outdoor class is canceled due to inclement weather, up to one (1) makeup will be provided upon request per term. That will be the end of season makeup.
We will not hold classes outside if the temperature drops below 40 degrees Fahrenheit.
PRIVATE & SEMI-PRIVATE CLASSES:
If your semi-private or private lesson is cancelled due to weather, the same weather policy for group classes will apply (see above). However, no credits or refunds will be issued for cancelled classes and instead we will schedule the class another time.
If, for some reason, we are unable to fulfill all paid lessons, we will offer a lesson credit toward a future schedule set of semi-private or private lessons. This credit cannot be applied to a group classes or Asphalt Green.
For any outdoor camp your child participates in, if the weather doesn’t look favorable and forecast predicts continuous rain the morning of camp, a weather related decision will be made up to 1 hour before the start of camp and we will notify all parents via email. If the decision is to cancel the camp day, that day of camp will be refunded.
If, however, we are able to start camp and play at least an hour or more before it starts to rain, the coaches will take the kids to a covered area (Mini Golf Entrance) and finish the remainder of the camp day with tennis related activities, arts and crafts and games until pick up time. An email notification will be sent to all parents/caregivers regarding the pickup location.
What is your makeup policy?
Attendance to scheduled classes is the responsibility of the participant. If your child cannot attend class for any reason, we will have an end of season makeup class. No credits or refunds can be given. If you miss the end of season makeup class, no refunds or credits will be given.
A) What if I’m unable to attend or miss a scheduled end of season makeup?
We will use best efforts to provide adequate notice of all make-up class details, so that a maximum number of students can attend. After notice of cancellation, Super Duper Tennis will alert you via email of the end of season make-up opportunity at the same or nearby facility, not sooner than 48 hours after the original cancelled class.
We ask that you confirm via email to our offices if you will be attending or not attending to the end of season makeup class 48 hours after receiving notification, so that we alert and schedule our coaching staff.
If you are unable to attend the end of season makeup, it will be considered a used make-up opportunity.
If you confirm and then do not attend or miss the end of season makeup for any reason, it will be considered a used makeup opportunity and no refund or credit will be offered and it will be seen as a used makeup opportunity.
B) What happens if the makeup class gets cancelled?
In the event the end of season makeup gets cancelled for any reason, one class credit will be issued upon request.
C) Can I reschedule my group class to another day?
Unfortunately we cannot reschedule a class. At the end of every season we will have a makeup class.
We do not offer makeup class for private & semi-private classes. If your child cannot attend the private & semi-private lesson, the cancellation policy for private & semi-private lesson takes effect and we must be notified 24 hours in advance prior to your lesson day. We will then reschedule to another day pending coaches and location availabilities.
Super Duper Tennis does not allow any makeup, refund or credit for any missed camp day where you decide not to participate for any reason other than in Super Duper Tennis responsibility or weather cancellation.
What is your credits policy?
Credits offered are valid for one year - i.e. If a credit was issued to you for a Fall 2015 class, you will have until Fall 2016 to use the credit for a registered class. When you use your credit, register as you would for a the class and we will apply the credit refund once we receive your registration. A refund confirmation will then be emailed to you. Unused credits cannot be refunded. Credits cannot be used towards our classes with our partnered vendors (schools, Asphalt Green, etc.)
*Credit = your credit card will not be deducted immediately. The agreed credit amount will be deducted once you register again for a class before your credit becomes invalid.
*Refund = your credit card will be deducted per the agreed amount immediately.
What is your referral policy?
Super Duper Tennis encourages a fun and exciting environment for your child. We believe by playing with friends, the overall excitement for the game enhances.
We will offer a 10% discount for every NEW person that a CURRENT customer refers to Super Duper Tennis. You may refer up to (3) new people per season and receive up to 30% off.
Note: If you are the organizer of a private or custom group, you will be the only one eligible to receive the referral discount. Other persons in the group may not refer each other.