Super Duper Tennis has the absolute right to terminate the enrollment of any child if it, in its sole discretion, determines that the continued attendance of the child in Super Duper Tennis' program is not in the best interest of the child or the program.
We do not offer trial classes for any group, private, semi-private or camp classes. We do, however, have a specific refund policy, which provides a similar option. You can enroll for the session, and if for some reason your child does not take to the class, you have until the 3rd class to withdraw and receive a full prorated refund. Our policy is structured as young children in a new environment, often take a couple of classes to get used to the sport, the other children, the coach and the surroundings. For example: If your child’s 3rd class is on Monday, you must notify us up until the start of the 3rd class (not after the 3rd class has begun on Monday), if you no longer want your child to continue. You will then receive a prorated refund, only paying for the three classes your child attended. The prorated refund will be sent via email and deducted from the credit card the registration was placed under.
Super Duper Tennis reserves the right to cancel classes due to low enrollment. Cancellation decisions may be made up to the first week of classes. When possible, Super Duper Tennis will suggest an alternate class. If this is not possible, the class will be cancelled and a refund will be issued to the registrant.
PRIVATE & SEMI-PRIVATE CLASSES:
Super Duper Tennis has a 24 hour cancellation policy for all private / semi-private sessions. If a private / semi-private is cancelled less than 24 hours, it will counts toward your package paid. If a private / semi-private is cancelled 24 hours before or more, you can reschedule the session to another day / time that works for both parties. For example: if your child’s lesson starts at 9am Sunday, you must notify us before 9am on Saturday.
If you need to cancel your camp registration, you have until 48 hours prior to the first day of camp to notify Super Duper Tennis. You will receive a full refund, however, a $25 processing fee will be applied. If you cancel less than 48 hours before camp begins, we will not be able to offer you a refund or credit. For example: if the first day of camp starts at 9am Monday, you must notify us before 9am on Saturday.
Super Duper Tennis does not allow any makeup, refund or credit for any missed camp day where you decide not to participate for any reason other than in Super Duper Tennis responsibility or weather cancellation.
A minimum of 4 kids is required for a class to proceed. Super Duper Tennis reserves the right to cancel a class as a result of insufficient registration. A full refund will be provided in this case. Cancelled classes due to inclement weather may be made up at the discretion of the instructor.
You can only apply two discount codes max to your orders.
GROUP CLASSES: Unfortunately Super Duper Tennis cannot control the weather, but we will provide an end of season makeup instead.
Super Duper Tennis will use every reasonable effort to provide ample notice of such cancellations using either the phone number or email address provided upon registration. Notice may be given up to an hour before class time. It is at Super Duper Tennis' discretion whether a class be held or not and may be based on forecasts rather than current conditions. We will cancel a class if rain continues two hours before the start of classes. For example: If class time begins at 3pm and it is still raining at 1pm, we will cancel classes and you will be notified. However, if it stops raining at 12pm and does not continue, we will continue with classes and you will be notified.
For the safety of the students and for the equipment maintenance reasons, classes will not be conducted on wet courts / surfaces - even if the sun is shining - or if there is light drizzle.
In such cases a makeup class will be offered at the end of the season on the same day and time you initially signed up for. Should a class be canceled due to weather conditions 2 or more times in a single semester, a one class credit will be offered to be used toward a future semester (valid one year).
NOTE: If NYC public schools are closed due to inclement weather, program classes will be canceled. No makeup classes, credits, or refunds will be granted. Super Duper Tennis reserves the right to cancel program classes due to inclement weather during days public schools are not in session. If NYC public schools are open and an outdoor class is canceled due to inclement weather, up to one (1) makeup will be provided upon request per term. That will be the end of season makeup.
We will not hold classes outside if the temperature drops below 40 degrees Fahrenheit.
PRIVATE & SEMI-PRIVATE CLASSES: If your semi-private or private lesson is cancelled due to weather, the same weather policy for group classes will apply (see above). However, no credits or refunds will be issued for cancelled classes and instead we will schedule the class another time.
If, for some reason, we are unable to fulfill all paid lessons, we will offer a lesson credit toward a future schedule set of semi-private or private lessons. This credit cannot be applied to a group classes or Asphalt Green.
CAMP CLASSES: For any outdoor camp your child participates in, if the weather doesn’t look favorable and forecast predicts continuous rain the morning of camp, a weather related decision will be made up to 1 hour before the start of camp and we will notify all parents via email. If the decision is to cancel the camp day, that day of camp will be refunded.
If, however, we are able to start camp and play at least an hour or more before it starts to rain, the coaches will take the kids to a covered area (Mini Golf Entrance) and finish the remainder of the camp day with tennis related activities, arts and crafts and games until pick up time. An email notification will be sent to all parents/caregivers regarding the pickup location.
MAKE-UP CLASS POLICY:
Attendance to scheduled classes is the responsibility of the participant. If your child cannot attend class for any reason, we will have an end of season makeup class. No credits or refunds can be given. If you miss the end of season makeup class, no refunds or credits will be given.
A) What if I’m unable to attend or miss a scheduled end of season makeup?
We will use best efforts to provide adequate notice of all make-up class details, so that a maximum number of students can attend. After notice of cancellation, Super Duper Tennis will alert you via email of the end of season make-up opportunity at the same or nearby facility, not sooner than 48 hours after the original cancelled class.
We ask that you confirm via email to our offices if you will be attending or not attending to the end of season makeup class 48 hours after receiving notification, so that we alert and schedule our coaching staff.
If you are unable to attend the end of season makeup, it will be considered a used make-up opportunity.
If you confirm and then do not attend or miss the end of season makeup for any reason, it will be considered a used makeup opportunity and no refund or credit will be offered and it will be seen as a used makeup opportunity.
B) What happens if the makeup class gets cancelled?
In the event the end of season makeup gets cancelled for any reason, one class credit will be issued upon request.
C) Can I reschedule my group class to another day?
Unfortunately we cannot reschedule a class. At the end of every season we will have a makeup class.
We do not offer makeup class for private & semi-private classes. If your child cannot attend the private & semi-private lesson, the cancellation policy for private & semi-private lesson takes effect and we must be notified 24 hours in advance prior to your lesson day. We will then reschedule to another day pending coaches and location availabilities.
CAMP CLASSES: Super Duper Tennis does not allow any makeup, refund or credit for any missed camp day where you decide not to participate for any reason other than in Super Duper Tennis responsibility or weather cancellation.
If a class is sold out and you would like to be on the waiting list, please send us an email on our Contact page of our site. We will contact you if a spot becomes available. You will not be charged until we've checked with you to ensure you are still interested in the spot. In the meantime, feel free to register for a different class; we will happily transfer you to the class for which you're waitlisted if a spot does become available.
We would appreciate your respecting the coaches and your fellow students by arriving punctually for class each week. Students should arrive no more than 5-10 minutes prior to the scheduled time for their class.
After class, students will be released to waiting parents/caregivers. Students under 3 must have a parent/caregiver present at all times.
Class fees and times are based on class duration times and ages. Classes are subject to change per season.
ASSUMPTION OF RISK:
Tennis carries a risk of physical injury. No matter how careful the student and the teacher are, the risk cannot be eliminated. The risk of injury includes minor injuries such as bruises and more serious injuries such as broken bones, dislocations and muscle pulls. Sports or any activity that involves motion and rotation in a unique environment, carries with it a reasonable assumption of risk. Super Duper Tennis is bound by law to inform all participants and/or their guardians of the risk involved in the activity of tennis in general. In consideration for Super Duper Tennis accepting the applicant, and in consideration of the applicant having an opportunity to improve skills through the use of Super Duper Tennis staff and facilities, those legally responsible for the named enrolling student realize the risk of injury involved and hereby agree to assume the responsibility of such for said student and further agree to save and hold harmless Super Duper Tennis, LLC., its staff, members, managers and coaches, and all others concerned, and to indemnify them against loss, intending to be legally bound.
Parent/guardian will be required to sign a release at the first day of class.
The security of all of our customer’s personal identifiable information is of utmost concern and importance to us. Your personal data is kept secure in accordance with the Data Protection Act 1998 in connection with the purpose of monitoring, assessing, delivering and meeting your needs and expectations safely, morally, equitably and legally in accordance with the constitution and policies of Super Duper Tennis.
RELEASE AND CONSENT:
I am the parent / guardian and I certify that my child has no known medical or other conditions that could interfere with his / her participation in Super Duper Tennis, LLC dba activities. I also understand and accept that the practice of tennis, both indoor and outdoor, involved certain risks of physical injury. Therefore, I individually and on behalf of my child, hereby release, discharge, and hold harmless Super Duper Tennis, LLC. and each of its respective parent, subsidiary, and affiliated companies, and each of their respective members, managers, offices, directors, agents, representatives, employees, successors, assignees, and licensees (hereinafter, "The Released Parties") from any and all claims, actions, damages, losses, liabilities, costs and expenses of any kind whatsoever, including but not limited to any claims of negligence, arising out of , resulting from, by reason of, or in connection with my child's participation in any Super Duper Tennis program or activity. I agree that I will not bring or be a party to any legal action or claim against the Released Parties, or any of them, based upon or arising out of my child's participation in any Super Duper Tennis program or activity on any legal theory whatsoever (including without limitation personal injury, negligence, rights of privacy and publicity, or defamation).
I agree to supervise or designate a responsible adult to supervise my child prior to and immediately after his / her Super Duper Tennis activities. If my child is under the age of 3, I understand that I must remain in the immediate vicinity of the class at all times and within sight of my child.
I understand and agree that in case of an allergic reaction, I am solely responsible for attending to and treating my child. Super Duper Tennis coaches are not authorized to administer medication of EpiPens.
I understand and agree that the email address(es) I have provided herein will be added to the distribution list of Super Duper Tennis and its affiliate programs.
-- PHOTO RELEASE --
Super Duper Tennis and its agents reserve the right to take and utilize photographs, videos, or any type of recordings of participating children and their parents, caregivers, or anyone accompanying them to Super Duper Tennis while engaged in our classes or associated activities. I consent to Super Duper Tennis' use of the photographs, videos, or recordings of my child, me, or the guardian I have designated for advertising, promotional, or related purposes, and waive all rights to compensation and other rights which may arise as a result (including any rights under N.Y. Civil Rights Law 50).